Privacy Statement

The Subway® Group Privacy Statement

Last Updated: October 6, 2021


Your privacy is important to us. So we’ve developed a Privacy Statement that describes how we collect, use, disclose, transfer, and store your information. It will also tell you about your rights with regard to your personal data. 

How To Contact Us

If after reviewing this Privacy Statement, you would like to submit a request or you have any questions or privacy concerns, please contact:


The Subway® Group Privacy Office
c/o Franchise World Headquarters, LLC
325 Sub Way
Milford, CT, 06461
USA
Telephone Number: (203) 877-4281 or Toll Free: 1-800-888-4848
Email Address: privacy@subway.com

1. About This Statement

The Subway® Group. The Subway® Group (we, us or our) is made up of a variety of companies including but not limited to, Subway® IP LLC (the owner of our proprietary system for establishing and operating restaurants in order to develop Subway® restaurants worldwide), FWH Technologies, LLC (the owner and licensor of the SubwayPOS® software for use in Subway® restaurants worldwide), Franchise World Headquarters, LLC (a service-oriented company that provides core business related services to other Subway® Group entities), the Subway® franchisors (which offer and sell franchises worldwide), and the Subway® advertising entities (which administers national and local advertising funds and activity for Subway® restaurants and Subway® franchisees worldwide). To see a list of the Subway® Group entities that may come in contact with your personal information, please see “Our Group Companies” section below.


What this statement applies to. This Privacy Statement applies to the personal information that the Subway® Group collects when you interact with the Subway® brand online and offline. This includes information collected through our websites, WiFi services or similar technology provided in Subway® restaurants, branded pages on third party platforms (i.e. social networking services), mobile applications, and through our direct marketing campaigns or other communications, as well as, when you purchase our products, subscribe to our news and offers, enter into one of our promotions or contact customer support (collectively, “Subway® Services”).


What this statement does not apply to. This statement does not apply to

  • Subway® Services that show a different privacy statement and
  • Third party websites including websites that are operated by Subway® franchisees.

Subway® restaurants are owned and operated by independent Subway® franchisees. Each restaurant is solely and independently responsible for its legal and regulatory compliance and this Privacy Statement does not apply to Subway® franchisees or to websites or mobile apps they operate. Please see Subway® franchisees’ privacy notices for information on how they use customer information. There may also be times we have a link to third party websites. If you choose to visit those websites, we are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of those websites before submitting your personal information. Some third parties may choose to share information about their users with us; that sharing is governed by that company’s privacy policy and not this Privacy Statement.


Changes to this statement. If we make a change to this statement, we will make previous versions available upon request so that you can see when changes occurred and what they are. If we make any material changes to this statement, we will notify you by means of a notice on this site or by an email (sent to the email address specified in your account). Where we are required by applicable data protection laws, we will also seek your consent to any material changes that affect how we use your personal information. We encourage you to periodically review this page for the latest information on our privacy practices.

2. Personal Information We Collect

The personal information we collect falls into three categories:

  • Information you provide us directly;
  • Information we collect through automated methods; and
  • Information we collect from third parties.

Information You Provide Directly When you use Subway® Services, we may ask you to provide certain personal information to obtain our products or use our services. The personal information we collect from you depends on the nature of your interaction with us or the Subway® Services you use, but may include the following:

  • Contact Information. We may collect personal and/or business contact information including your first name, last name, mailing address, telephone number, fax number, email address, and other similar data.
  • Payment Information. If you make a purchase online, you will be required to provide a credit/debit card number and related financial information (such as expiration date, security code and billing address), or other payment (such as via your Subway® Card), depending on the form of payment you choose.
  • Account Information. We collect information such as your username and password when you create an account, access our online services, or buy our products. Account information may also include how you purchased or signed up for Subway® Services, your transactions, billing and support history the Subway® Services you use and anything else related to the account you create.
  • Usage Data. This is the personal data we collect about you when you are using Subway® Services, which may include information about the date and time of your logins and details of your use of third party applications and advertising you receive.
  • Marketing and Communications. We may also collect your preferences in receiving marketing from us and our third parties.
  • Security Credentials. We collect user IDs, passwords, email, and similar security information required for authentication and access to your Subway® accounts.
  • Information through Social Media. You may also be given the option to link to your Facebook or other social media accounts through Subway® Services. Your use of these features may result in the collection or sharing of information about you, depending on the feature. For example, these Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. They may also allow third-party social media services to provide us information about you, including your name, email address, and other contact information. The information we receive is dependent upon your privacy settings with the social network. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that is collected, used, and shared by those sites.
  • Customer Service, Surveys & Promotions. There may be times you provide us additional personal information when you interact online or by phone or mail with our customer support channels; when you participate in our customer surveys or promotions; or to facilitate delivery of Subway® Services or to help us respond to your inquiries. Types of additional personal information may include voice recordings, photographs and videos.
  • Information You Provide about a Third Party. You may decide to provide us with another person’s information (such as their name, email, address or phone number) so that we may recommend or send products or services to that person. Local law may require you to get the consent of that person to provide their information to the Subway® Group. We may in turn use the information you provide in accordance with this Privacy Statement. 
  • If you fail to provide your personal information. Where we need to collect your personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, in order to provide you with our products or services). In this case, we may have to cancel the contract and notify you accordingly. 

Information Collected Automatically Whenever you visit or interact with Subway® Services as well as any third party advertisers and/or service providers, we may use a variety of technologies that automatically or passively collects information about your online activity. This information may be collected in the following ways:

  • Device & Technical Data. We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as you Internet Protocol (IP) address, your login data, the type of mobile device you use, your device operating system and browser type, time zone setting and location, language, a unique device identifier, the address of a referring website, the path you take through our websites, and other information about your session on our websites.
  • Cookies and Other Technologies. We and our third party service providers use technologies such as cookies, web beacons, unique advertising identifiers, and mobile device identifiers to collect information about the use of our websites and mobile services. This includes, for example, information from public databases or data aggregators that may include your demographic information, media consumption, previous purchases, shopping habits, loyalty program information or lifestyle preferences. For more information, including the types of cookies found on Subway® websites and how to control cookies, please read The Subway® Group’s Cookie Policy and the “Targeted Advertising” section below.
  • Geolocation Data. We may collect information about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest Subway® restaurant. To assist us in providing proximity based marketing and other location based services we utilize our Service Provider Google’s Maps API per Google’s  Terms of Service which you consent to. For most mobile devices and computer systems, you are able to withdraw your permission for us to collect this information by using your browser or device settings. To withdraw your Google Maps API permission setting please follow the procedures in Google’s  Terms of Service. If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device provider, the device manufacturer, or your web-browser provider. Some online services and in-restaurant technology may not work properly without information about your location. 

Information Received from Third Parties We may collect information about you from other companies and organizations, including public databases, social media platforms, our third party marketing partners or various independent purchasing organizations established for the benefit of Subway® franchisees. 


Independent purchasing organizations provide a variety of support functions to Subway® franchisees in that region. Support functions may include, but is not limited to, administering loyalty and gift card programs, in which we may work with the independent purchasing organization in joint marketing efforts in relation to those programs. The Independent purchasing organizations we work with are Independent Purchasing Cooperative, Inc. (United States, its territories, and Canada), Independent Purchasing Company (Australasia) Ltd. (Asia, Australia, and New Zealand), Latin American and Caribbean Independent Purchasing Company (Latin America and Caribbean), Independent Purchasing Company Europe Limited (Europe) and Middle East Independent Purchasing Company Ltd. (MEIPC) (Middle East).


We may also collect information that is publicly available. For example, we may collect public information about your when you interact with us through social media. By collecting additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.


Combined Information We may combine the information we receive about you, including information you provide directly to us and information we automatically collect through Subway® Services, as well as information collected across other computers or devices that you may use, from other online or offline sources, and from third parties. If we combine your personal information and non-personal information, we will treat the combined information as personal information in accordance with this Privacy Statement.


Anonymous and Aggregated Information Anonymized and aggregated information does not identify a specific person and is not personal information. We use this type of information for a variety of functions, including measuring users’ interest in and use of Subway® Services, conducting internal analysis, data analytics and research. We may also share anonymized or aggregated information with third parties for our or their purposes, but none of this information can be used to identify you or determine anything else personal about you. 

3. Lawful Basis For How We Use Your Personal Information

The personal information we collect falls into three categories:

  • Information you provide us directly;
  • Information we collect through automated methods; and
  • Information we collect from third parties.

Information You Provide Directly When you use Subway® Services, we may ask you to provide certain personal information to obtain our products or use our services. The personal information we collect from you depends on the nature of your interaction with us or the Subway® Services you use, but may include the following:

  • Contact Information. We may collect personal and/or business contact information including your first name, last name, mailing address, telephone number, fax number, email address, and other similar data.
  • Payment Information. If you make a purchase online, you will be required to provide a credit/debit card number and related financial information (such as expiration date, security code and billing address), or other payment (such as via your Subway® Card), depending on the form of payment you choose.
  • Account Information. We collect information such as your username and password when you create an account, access our online services, or buy our products. Account information may also include how you purchased or signed up for Subway® Services, your transactions, billing and support history the Subway® Services you use and anything else related to the account you create.
  • Usage Data. This is the personal data we collect about you when you are using Subway® Services, which may include information about the date and time of your logins and details of your use of third party applications and advertising you receive.
  • Marketing and Communications. We may also collect your preferences in receiving marketing from us and our third parties.
  • Security Credentials. We collect user IDs, passwords, email, and similar security information required for authentication and access to your Subway® accounts.
  • Information through Social Media. You may also be given the option to link to your Facebook or other social media accounts through Subway® Services. Your use of these features may result in the collection or sharing of information about you, depending on the feature. For example, these Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. They may also allow third-party social media services to provide us information about you, including your name, email address, and other contact information. The information we receive is dependent upon your privacy settings with the social network. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that is collected, used, and shared by those sites.
  • Customer Service, Surveys & Promotions. There may be times you provide us additional personal information when you interact online or by phone or mail with our customer support channels; when you participate in our customer surveys or promotions; or to facilitate delivery of Subway® Services or to help us respond to your inquiries. Types of additional personal information may include voice recordings, photographs and videos.
  • Information You Provide about a Third Party. You may decide to provide us with another person’s information (such as their name, email, address or phone number) so that we may recommend or send products or services to that person. Local law may require you to get the consent of that person to provide their information to the Subway® Group. We may in turn use the information you provide in accordance with this Privacy Statement. 
  • If you fail to provide your personal information. Where we need to collect your personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, in order to provide you with our products or services). In this case, we may have to cancel the contract and notify you accordingly. 

Information Collected Automatically Whenever you visit or interact with Subway® Services as well as any third party advertisers and/or service providers, we may use a variety of technologies that automatically or passively collects information about your online activity. This information may be collected in the following ways:

  • Device & Technical Data. We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as you Internet Protocol (IP) address, your login data, the type of mobile device you use, your device operating system and browser type, time zone setting and location, language, a unique device identifier, the address of a referring website, the path you take through our websites, and other information about your session on our websites.
  • Cookies and Other Technologies. We and our third party service providers use technologies such as cookies, web beacons, unique advertising identifiers, and mobile device identifiers to collect information about the use of our websites and mobile services. This includes, for example, information from public databases or data aggregators that may include your demographic information, media consumption, previous purchases, shopping habits, loyalty program information or lifestyle preferences. For more information, including the types of cookies found on Subway® websites and how to control cookies, please read The Subway® Group’s Cookie Policy and the “Targeted Advertising” section below.
  • Geolocation Data. We may collect information about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest Subway® restaurant. To assist us in providing proximity based marketing and other location based services we utilize our Service Provider Google’s Maps API per Google’s  Terms of Service which you consent to. For most mobile devices and computer systems, you are able to withdraw your permission for us to collect this information by using your browser or device settings. To withdraw your Google Maps API permission setting please follow the procedures in Google’s  Terms of Service. If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device provider, the device manufacturer, or your web-browser provider. Some online services and in-restaurant technology may not work properly without information about your location. 

Information Received from Third Parties We may collect information about you from other companies and organizations, including public databases, social media platforms, our third party marketing partners or various independent purchasing organizations established for the benefit of Subway® franchisees. 


Independent purchasing organizations provide a variety of support functions to Subway® franchisees in that region. Support functions may include, but is not limited to, administering loyalty and gift card programs, in which we may work with the independent purchasing organization in joint marketing efforts in relation to those programs. The Independent purchasing organizations we work with are Independent Purchasing Cooperative, Inc. (United States, its territories, and Canada), Independent Purchasing Company (Australasia) Ltd. (Asia, Australia, and New Zealand), Latin American and Caribbean Independent Purchasing Company (Latin America and Caribbean), Independent Purchasing Company Europe Limited (Europe) and Middle East Independent Purchasing Company Ltd. (MEIPC) (Middle East).


We may also collect information that is publicly available. For example, we may collect public information about your when you interact with us through social media. By collecting additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.


Combined Information We may combine the information we receive about you, including information you provide directly to us and information we automatically collect through Subway® Services, as well as information collected across other computers or devices that you may use, from other online or offline sources, and from third parties. If we combine your personal information and non-personal information, we will treat the combined information as personal information in accordance with this Privacy Statement.


Anonymous and Aggregated Information Anonymized and aggregated information does not identify a specific person and is not personal information. We use this type of information for a variety of functions, including measuring users’ interest in and use of Subway® Services, conducting internal analysis, data analytics and research. We may also share anonymized or aggregated information with third parties for our or their purposes, but none of this information can be used to identify you or determine anything else personal about you. 

4. Sharing Your Information

We do not sell any of your personal information including your name, address, email address or credit card information to any third party.


However, we may share the information collected from or about you with the following categories of companies in the following ways:


Within the Subway® Group The Subway® Group may share your information amongst our entities in order to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings. Members of the Subway® Group who receive your personal information are not authorized to use or share the information, except as set out in this Privacy Statement.


With Third Parties Subway® Franchisees and Development Agents. If you choose to contact us or submit a survey about your experience in a Subway® franchisee’s restaurant, we may share your information to the Subway® franchisee in order for them to address your request, compliment or complaint. We may also share your information with the Development Agent who oversees the operations of the restaurant. Development Agents are independent contractors of the Subway® franchisor who are responsible for the growth of the franchise in a specific territory. 

Independent Purchasing Organizations. Depending on your region, we may share your personal information with the applicable independent purchasing organization in your market and their subsidiaries in connection with online purchases, registration of gift cards and the administration of loyalty programs.


Third Party Service Providers: We may share your personal information with vendors who provide services to us, such as business, professional or technical support functions. This includes, but is not limited to: service providers that host or operate Subway® Services; payment processors; food delivery companies; data processing or other information technology services; carrying out research and analysis, providing customer experience management services and personalizing individual customer experiences. We do not allow these vendors to use or share this information for any purpose other than to provide services on our behalf.


Other Third Parties: Your personal information may also be shared with our sponsors, partners, advertisers, advertising networks, advertising servers, and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information. Your information may also be shared with third parties we identify at the time you provide your personal information or otherwise with your consent.


Sweepstakes, Contests, and Promotions: If you choose to enter into one of our sweepstakes, contests, or other promotions, we may disclose your information to third parties or the public in connection with the administration of such promotion, as required by law, as otherwise permitted by the Promotion’s official rules, or otherwise in accordance with this Privacy Statement.


Business Transfers. Your Personal Information is considered a company asset and may be disclosed or transferred to a third party in the event of a proposed or actual purchase, any reorganization, sale, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding) of the Subway® Group or a division thereof, in order for you to continue to receive the same products and services from, or to continue the same or similar relationship with, the third party.


Legal Disclosures:  We may disclose your information if we believe that the disclosure is required by law, a subpoena or other legal process, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property or safety of the Subway® Group or our customers or partners.


When You Consent: We may share your information with other companies if you give us permission or direct us to share the information.


The Subway® Group remains responsible for the personal information that we share with third parties for processing on our behalf in connection with the operation of our business, and we remain liable under this privacy statement if our third parties process your personal information in a manner inconsistent with the Privacy Shield Principles, unless the Subway® Group proves that it is not responsible for the matter giving rise to the damage.

5. Targeted Advertising

We use third parties’ analytics and tracking tools, such as Google Analytics, Adobe Marketing Cloud, Facebook Customer Audience and others, to help us track, segment and analyze usage of the Subway® Services, and to help us or those third parties serve more targeted advertising to you on the Subway® Services and across the Internet. Those tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information.


 We participate in the Adobe Marketing Cloud Device Co-op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. Go to https://cross-device-privacy.adobe.com to learn more about how Adobe does this.


At our request, these third parties collect, and share with us, usage information about visits to our websites, measure and research the effectiveness of our advertisements, track page usage and paths followed during visits through our websites, help us target our Internet banner advertisements on our websites and on other sites, and track use of our Internet banner advertisements and other links from our marketing partners' sites to our websites. They may also combine information they collect from your interaction with Subway® Services with information they collect from other sources. 


We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies. To learn more about your advertising choices in relation to the collection and use of your information, please see the Subway® Group’s Cookie Policy.

6. Opting Out

Cookies and Other Technologies To learn how to opt-out of these services, please see the Subway® Group’s Cookie Policy.


Marketing Communications If you have agreed to receive marketing communications from us, you can later opt out by following the opt-out instructions in the marketing communications we send you or you can also contact us by using the contact details provided under the “How to Contact Us” section above. Depending on the Subway® Services you use, you may also have the ability to change your communication preferences in the profile section of the online services that you use or in your device settings. Where our mobile applications allow for the delivery of “push notifications”, you can also opt out of receiving these notifications by going into your mobile phone settings and toggling the “Notifications” switch within our mobile application to “off”. 


If you do opt out of receiving marketing communications from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, prize draws or sweepstakes you have entered. Opting out of one form of communication does not mean you’ve opted out of other forms as well. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Please note that if you are receiving communications from a Subway® franchise, then you will need to opt out from them directly.


Additional Notice to California Residents.  California law permits residents of California to request certain details about how their personal information is shared with third parties or affiliated companies for direct marketing purposes. If you are a California resident and would like to make such a request, please fill out this form. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, prize draws or sweepstakes you have entered. Opting out of one form of communication does not mean you’ve opted out of other forms as well. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Please note that if you are receiving communications from a Subway® franchisee, then you will need to opt out from them directly.


Loyalty Program


U.S. and Canada. Participation in the Subway® loyalty program is voluntary; you may end your participation in the Subway® loyalty program by using the contact details provided under the “How to Contact Us” section above, in which case any data gathered through the program will be deleted except what we are legally required to keep. Please note that data originating through other non-program interactions may remain with us.


International. If you would like to opt out of an international loyalty program, please contact the independent purchasing organization that is responsible for administering the program in the region in which you registered. For a list of all the independent purchasing organizations and their regions, please see the “Information Received from Third Parties” section above.


App Tracking Preferences Opt Out By Deletion.You may opt out of  all information  collected via our app(s) by uninstalling it. You may use the standard uninstall, application, and data management processes available through your mobile device. Once you have uninstalled the app, all the information that is stored in the app is deleted, including any preferences you previously set for location permissions and whether you have allowed us to send you push notifications. Once the app is uninstalled and preferences are deleted, push notifications from the app will stop. You may also refrain from using application features that collect specific types of data.


Location Opt Out.You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note your location may be derived from your WiFi, Bluetooth, and other device settings. See your device settings for more information.

7. Your Legal Rights

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal information. You have the right to:


Access Your Personal Information.You can request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. You may reasonably access your personal information by contacting the Subway® Group Privacy Office regarding the accuracy of your personal information. Please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information we have about you.


Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.


Modify or Update Your Personal Information. We aim to ensure that personal information in our possession is accurate, current and complete. If you believe that the personal information about you is incorrect, incomplete or outdated, you may request the revision or correction of that information. We will use reasonable efforts to revise it and, if necessary, to use reasonable efforts to inform agents, service providers or other third parties, which were provided with inaccurate information, so records in their possession may also be corrected or updated. However, we reserve the right not to change any personal information we consider accurate.


Erasure of Your Personal Information. You may ask us to delete or remove personal information where there is no legal reason for us to continue using it. You also have the right to ask us to delete or remove your personal information where you successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with law. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which we will notify you, if applicable, at the time of your request.


Object to Processing Your Personal Information. You may have the right to object to us processing your information in certain circumstances. This right applies when we are processing your personal information based on a legitimate interest (or those of a third party), which you may challenge if you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. However, in some cases, we may demonstrate that we have compelling legitimate ground to process your information or legal obligations which override your rights and freedoms.


Data Portability. You may request the transfer of your personal information to you or a third party. We will provide to you, or a third party you have chosen, your information in a structured, commonly used, machine-readable format. Please note this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


Notice to Nevada Residents. Nevada law allows consumers to direct certain businesses not to sell their personally identifiable information collected on a business’s website or other online service to third parties to license or sell that information to additional third parties. If you are a Nevada resident, you may submit such opt-out requests by filling out this form. To be effective, your request must include your full name, address, phone number, and email address to verify the authenticity of your request.


Additional Rights and Choices for California Residents. If you are a California resident, the following additional rights may be available to you.


Shine the Light. Customers who are California residents may request (i) a list of categories of personal information disclosed to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please send us an email or a letter to the addresses in the section entitled "Contact Us" above and specify you are making a "California Shine the Light” request. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.


California Consumer Privacy Act of 2018 (CCPA) Beginning January 1, 2020, the CCPA provides California residents with additional rights as described below. Please note your right to know and right to delete are subject to certain exceptions under the CCPA.

Notice of Collection. During the past 12 months, we have collected the following categories of personal information that the CCPA covers:

  • Identifiers, including name, email address, date of birth, phone number, account name, IP address, and an ID or number assigned to your account.
  • Guest records, billing and delivery address, and credit or debit card information.
  • Commercial information, including purchases and engagement with our websites and mobile applications.
  • Internet activity, including your interactions with our websites and mobile applications.
  • Audio data, including information collected for customer care quality assurance.
  • Geolocation data, including location enabled services such as GPS.
  • Inferences, including information about your interests, preferences and favorites.

This privacy statement includes additional information about our data practices. For more information on information we collect, including the sources we receive information from, review the "Personal Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Lawful Basis For How We Use Your Personal Information" section, including to provide and manage our websites and mobile applications.


Right to Know. You have the right to know certain information about our data practices in the preceding 12 months. You have the right to request the following information from us:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The categories of personal information about you we disclosed for a business purpose or sold;
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
  • The business or commercial purpose for collecting or “selling” the personal information; and
  • The specific pieces of personal information we have collected about you.

Right to Delete. You have the right to request the deletion of personal information that we collect or maintain about you and your account. Please note that if you are a Subway MyWay® Rewards member, requesting deletion may require the deletion of your account which, upon completion, cannot be undone.


Right to Opt Out of “Sale”. Subway® does not sell information as the term "sell" is traditionally understood. However, Subway® may disclose certain information about you when you use Subway® Services for purposes that may be considered a “sale” under the CCPA. For example, we may disclose information to advertising partners, advertising technology companies, and companies that perform advertising-related services in order to provide you with more relevant advertising tailored to your interests. This information may include identifiers such as your IP address, advertising identifiers, commercial information, your internet or other electronic network information such as your interaction with an ad, geolocation data and inferences. To the extent Subway® sells your personal information as the term "sell" is defined under the CCPA, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out by clicking Do Not Sell My Personal Information and following the instructions.


How to Exercise Your CCPA Rights. To exercise any of these rights, please fill out this form or call our toll-free number at 800-888-4848. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.

  • Please note that Subway® restaurants are franchised and are independently owned and operated. Their processing of personal information is subject to their own privacy policies. If you wish to exercise any of these rights with respect to the processing of information by a Subway® restaurant, please visit your local franchise-owned and operated store location to make your requests. We will work with the franchise owner to address your request to the extent required by applicable law.
  • You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly. Please provide written proof via email to privacy@subway.com.
  • If you choose to exercise any of these rights, you will not receive different prices or quality of services unless permitted by applicable law, including if those difference are reasonable related to your information. For example, we may from time to time provide special surprise rewards to Subway MyWay® Rewards members who join the Subway MyWay® loyalty program online or by downloading the Subway® App. Any special rewards we offer will reasonably relate to your personal information’s value. Participation in Subway MyWay® Rewards is voluntary, and you may remove the Subway® App from your device at any time. If you maintain your account, you will still be able to use it to order and receive rewards using the Subway® website. Otherwise, you will need to use the guest checkout on the website to place an order.

Please note that if you opt out of receiving marketing communications from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, prize draws or sweepstakes you have entered. Opting out of one form of communication does not mean you’ve opted out of other forms as well. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Please note that if you are receiving communications from a Subway® franchisee, then you will need to opt out from them directly.

If you wish to exercise any of the rights set above, please contact us. We will need you to provide specific information to help us confirm your identify. This is a security measure to help ensure that your personal information is not disclosed to someone that does not have the right to receive it.

8. International Transfers And Privacy Shield

Due to our global operations, your personal information may be transferred to and processed in the United States and other countries that may not provide the same level of data protection as your home country. The Subway® Group’s privacy practices are consistent with all applicable country, national, state, and local data protection and security laws.


For our customers whose use of Subway® Services results in the transfer of personal information from the European Economic Area (EEA) or Switzerland to non-EEA countries, we rely on one or more of the following legal mechanisms: the EU-U.S. Privacy Shield, the Swiss-U.S. Privacy Shield, Standard Contractual Clauses, and consent of the individual.


The Subway® Group’s service entity, Franchise World Headquarters (FWH), and our other U.S. affiliates: Doctor’s Associates LLC, Franchisee Shipping Center Co., LLC, FWH Technologies, LLC, Subway® Franchisee Advertising Fund Trust, Ltd., Subway® IP, Inc., Subway MyWay, LLC, Subway® Realty, LLC, Subway® Real Estate, LLC, comply with the EU-U.S. and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the transfer of personal information from the European Economic Area (EEA) and Switzerland to the United States. Our U.S. affiliates certified that they adhere to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse and liability. If there is any conflict between the terms of this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Program, and to view our certification page, visit https://www.privacyshield.gov.


Franchise World Headquarters and other U.S. affiliates commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources and non-human resources data transferred from the EU and Switzerland.


In compliance with the EU-US and Swiss-US Privacy Shield Principles, Franchise World Headquarters and other U.S. affiliates commit to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Statement should first contact the Subway’s Privacy Office (see “How to Contact Us” above).


Franchise World Headquarters and other U.S. affiliates are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to the Privacy Shield. Under certain conditions, if your complaint is not satisfactorily resolved with us directly, you may submit Privacy Shield-related complaints to the attention of your Data Protection Authority (DPA): http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm, which will establish a panel to investigate and resolve complaints brought under the Privacy Shield. We will fully comply with the advice given by the DPAs and take necessary steps to remediate any non-compliance with the Privacy Shield Principles. Such independent dispute resolution mechanisms are available to EU and Swiss citizens free of charge. Additionally, you may have a right to invoke binding arbitration under the Privacy Shield.

9. How Long We Keep Your Information

To the extent permitted by applicable law, we retain your personal information as long as

  • It is needed for the purposes for which we obtained it and in accordance with this Privacy Statement or
  • We have another lawful basis, stated in this Privacy Statement or at the point of collection, for retaining that information beyond the period for which it is necessary to serve the original purpose for obtaining the personal information.

If the lawful basis for processing that data is based solely on consent, we will delete the personal information if that consent is revoked.

10. Children's Privacy

Our services are not intended for use by children under the age of 13 or equivalent minimum age depending on the jurisdiction. 


If you are a parent or legal guardian and believe we may have collected information about your child, please contact us as described in the “How to Contact Us” section above. 


If we learn that we have inadvertently collected the personal information of a child under 13, or equivalent minimum age depending on the jurisdiction, we will take steps to delete the information as soon as possible.

11. Our Security

We recognize the importance of maintaining the security of your personal information. We protect your information using security measures, including physical, administrative, and technical safeguards to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information.


While we have employed security technologies and procedures to assist safeguarding your personal information, no system can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. You use Subway® Services and provide us with your information at your own risk.

12. Our Group Companies

Here is a list of our entities that may be involved in processing your personal information:

  • Doctor's Associates LLC
  • Franchise World Headquarters, LLC
  • FWH Technologies, LLC
  • Sandwich and Salad Franchises of South Africa (Proprietary) Ltd.
  • SJ Marketing G.K.
  • Subway® Brand Management & Consultant (Shanghai) Co., Ltd.
  • Subway® Franchise Systems of Canada, ULC
  • Subway® Franchisee Advertising Fund Trust B.V. Sucursal Argentina
  • Subway® Franchisee Advertising Fund of Australia Pty. Ltd.
  • Subway® Franchisee Advertising Fund Trust B.V.
  • Subway® Franchisee Advertising Fund Trust Ltd.
  • Subway® Franchisee Canadian Advertising Trust
  • Subway® Franchisee Gift Certificate Management Company, LLC
  • Subway® International B.V. - Ecuador
  • Subway® International B.V. - South Korea Branch
  • Subway® International B.V. - Taiwan Branch
  • Subway® International B.V.
  • Subway® International de Mexico, S. de R.L. de C.V.
  • Subway® IP LLC
  • Subway® Japan G.K.
  • Subway MyWay® of Canada, ULC
  • Subway MyWay®, LLC
  • Subway® Partners Colombia C.V.
  • Subway® Realty e Desenvolvimento de Software do Brasil Ltda.
  • Subway® Realty Limited
  • Subway® Realty of France EURL
  • Subway® Realty of Italy S.r.l.
  • Subway® Realty of Spain, S.L.U.
  • Subway® Realty of the Netherlands B.V. Merkezi Hollanda Istanbul Merkezi Şubesi
  • Subway® Subs of Canada, ULC
  • Subway® Systems Australia Pty. Ltd.
  • Subway® Systems do Brasil Ltda.
  • Subway® Restaurant Management (Shanghai) Co. Ltd.
  • Subway® Systems India Private Limited
  • Subway® Systems Middle East FZ-LLC
  • Subway® Systems Singapore Pte. Ltd.
  • Subway® Vermietungs-und Servicegesellschaft mbH
  • Subway® Vermietungs-und Servicgesellschaft G.m.b.H. -organizachi slozka (Czech Republic)

Thank you for reading our Privacy Statement. If you have any questions about this Statement or about how we process personal information, please contact us by using the contact details provided under “How to Contact Us”, which is located at the top of this document.


If we are unable to resolve your concerns, you have the right to contact a data privacy supervisory authority in the country where you live or work, or where you consider that the data protection rules have been breached or seek a remedy through the courts.

How Can We Help?

If you’re still scratching your head or simply want to share an experience, don’t hesitate to reach out. That’s what we’re here for.

Contact Us

Order how you want, when you want

Getting Subway® has never been easier!