Terms of Use

Order Terms

Last Updated: Sept., 14, 2022


These Order Terms (“Terms”), together with the terms governing your access to and use of our websites and mobile apps, as applicable, govern all Subway® restaurant orders placed using our websites or mobile apps. These Terms are between you and Franchise World Headquarters, LLC (together with its affiliates, the “Subway® Group,” “we,” “us,” or “our”). Our websites and mobile apps are, together, referred to as the “Site(s)”.


By placing an order through our website or mobile app, you agree on behalf of yourself and any organization or company that you represent (together, “you”) that you have read and understand these Terms. If you do not agree to these Terms, do not place an order.


These Terms include and are subject to the terms governing your access to and use of the applicable Site(s) (the “Site Terms”), for example and as applicable, our Terms of Use.


While we operate the Sites, neither we nor any other member of the Subway® Group is responsible for the operation of Subway® restaurants. Instead, Subway® restaurants are owned and operated by independent franchisees. Each restaurant is solely and independently responsible for any issues relating to the sale of products to you.

1. General Information and Requirements

The Sites allow you to place orders from Subway® restaurants as a guest or using your Subway® account.  For information about Subway® accounts (including how to create or terminate a Subway® account), please refer to the applicable Site Terms or contact Guest Care: Guest Care (United States) or Guest Care (Canada).


You represent and warrant that either you have reached the age of majority in your jurisdiction of residence or, if not, you have reviewed these Terms (including the Site Terms) with your parent or legal guardian and made sure that you and your parent or legal guardian understand and accept these Terms.


You additionally represent and warrant that your primary residence is located in the United States or Canada.


The Sites incorporates and integrates with certain Google products and services, to which certain additional terms apply. As a result, please refer to the Google Maps Terms of Service and the Google Privacy Policy.

2. Payment Methods

The Sites may allow you to make order payments through certain credit and debit cards, but may not accept all payment cards. If and as available, the Sites may accept payment using the Subway® Card. The Subway® Card program is administered separately by a third party. Use of a Subway® Card is subject to separate terms and conditions, which are posted on the Site.


If the first card you select is not accepted, please try another. Transactions consummated through the Sites are with the particular participating Subway® restaurant and not with us or any member of the Subway® Group. We have no responsibility or liability if your payment card is declined by your financial institution. For problems or disputes concerning any order or payment, contact that Subway® restaurant directly or your payment card issuer.

3. Product Availability

All products and services listed on the Sites are subject to availability and Subway® restaurant participation. Additionally, products and services may be limited in quantity. Some products and services may not be available in certain areas or through certain fulfillment channels. For example, certain products may be available for in-restaurant purchase but not for delivery or catering orders.


The prices and availability of products and services may change at any time without notice to you. Prices remain valid while they are listed and offered on the applicable Site. The Subway® Group and the participating Subway® restaurant reserve the right to cancel, to terminate, or to not process orders (including accepted orders) where the price or other material information on the applicable Site is inaccurate, to revoke any stated price, and to correct any errors, inaccuracies, or omissions (including after a purchase has been made).

4. Order Pick-Up

After your pick-up order has been accepted, your order will be ready for pick-up approximately 15 minutes after checkout, unless you have ordered ahead and arranged for a separate pick-up time. Once your pick-up order has been accepted by the applicable Subway® restaurant, changes WILL NOT BE ACCEPTED, your order will be fulfilled as originally submitted, and YOU WILL BE RESPONSIBLE FOR PAYMENT OF THE TOTAL AMOUNT OF YOUR ORDER to the applicable Subway® restaurant. This section does not apply to catering orders. See below for more information on catering orders.

5. Order Delivery

Order delivery is subject to availability and Subway® restaurant participation. Delivery services may not be available in certain areas or during all restaurant operating hours. Where the option is available, you can place a Subway® Delivery order through the Sites. To determine if Subway® Delivery is available in your area, select ‘delivery’ as the fulfillment type on the Site when prompted and then enter the requested delivery address. If Subway® Delivery is available in that area at that time, a Subway® restaurant will be assigned to your order. If Subway® Delivery is not available, the Site will ask you to switch to a pick-up order.


Subway® Delivery orders placed through the Sites can be placed beginning 30 minutes after opening, and up until 30 minutes before closing, of the applicable Subway® restaurant. Order delivery is available only at participating Subway® restaurant locations.


Subway® Delivery orders are delivered through DoorDash. Please note that 100% of the tips you choose to give using Subway® Delivery will be forwarded to the delivery driver, not to the Subway® restaurant.


Some items are not available for order via Subway® Delivery, such as, by way of example, fountain beverages, coffee/tea, and soup.


Once your delivery order has been accepted by the applicable Subway® restaurant, changes WILL NOT BE ACCEPTED, your order will be fulfilled as originally submitted, and YOU WILL BE RESPONSIBLE FOR PAYMENT OF THE TOTAL AMOUNT OF YOUR ORDER to the applicable Subway® restaurant.


Subway® Delivery Fee Disclosure: Where Subway® Delivery is used, additional fees may apply.  Additionally, the Subway® restaurant chosen by the Site to fulfill your order is based on multiple factors, including the delivery address, driver availability, participating restaurants, and approximate delivery time. As such, it is possible that the Subway® restaurant chosen is not the closest one to the delivery address and therefore subject to a higher delivery fee. The delivery fees disclosed on the Site at the time of sale will apply to your order. Delivery fees are subject to change at any time and do not include any applicable taxes. For more information on Subway® Delivery fees, please visit our FAQs.


This section does not apply to catering orders. See below for more information on catering orders.


Further, for clarification, this section does not apply to delivery orders placed directly with a third-party delivery service provider or through a third-party delivery service website or mobile application. Such third-party delivery orders are subject, as applicable, to the terms posted or displayed by that third party or on that third-party website or mobile application.

6. Catering Orders

Catering services (pick-up or delivery) are subject to availability and Subway® restaurant participation. Additionally, products and services available as part of catering orders may be limited in quantity.


Catering orders may be placed online using Subway.com (United States) or Subway.ca (Canada), using third-party marketplaces if and as made available by us from time to time (which may be subject to separate or additional terms), or by contacting a Subway® restaurant directly. You must place your catering order at least 22 hours before the requested delivery or pick-up time. Lead times may vary by location.


Catering Order Changes: If you are located in the United States, you may request a change to your online catering order by calling 1-800-488-1803. If you are located in Canada, you may request a change to your online catering order by calling 1-877-360-2283. To request a change to a catering order that was placed directly with a Subway® restaurant, please contact that restaurant directly. We will use commercially reasonable efforts to accommodate any catering order changes that you may reasonably request. Due to preparation time, however, requests to change catering orders within 22 hours of the originally requested fulfillment date and time may not be possible. To request a change to a catering order that was placed directly with a Subway® restaurant, please contact that restaurant directly.


Canceling a Catering Order: If you are located in the United States, you may request to cancel your online catering order by calling 1-800-488-1803. If you are located in Canada, you may request to cancel your online catering order by calling 1-877-360-2283. To request to cancel a catering order that was placed directly with a Subway® restaurant, please contact that restaurant directly. Requests to cancel a catering order must be made at least 22 hours before the originally requested fulfillment date and time. After that time, you may cancel the catering order but, if canceled, you may be responsible for a cancellation fee equal to the total amount of your catering order.

7. Disputes and Refunds

If a billing error entitles you to a refund, you agree to accept the refund in the form of a credit on the method of payment used to place your order. Except if and as may be required by law, cash refunds will not be provided. If you are dissatisfied with the products or services received from a Subway® restaurant, please contact that Subway® restaurant directly.

8. Subway® Account Records

If you place an order on the Sites while logged into or otherwise using your Subway® account, we will update your Subway® account activity to reflect that order and the Site will provide you with a transaction confirmation. That confirmation will serve as your receipt. Except if and as may be required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your Subway® account and your use of the Sites, and (b) reconciling all transactional information that is associated with your Subway® account. If you believe there is an error with your Subway® account, you agree to contact Guest Care immediately. If you believe there is unauthorized transaction activity associated with your Subway® account, please contact the applicable financial institution.

9. Guest Care

For questions or problems relating to placing an order, contact  Guest Care: Guest Care (United States) or Guest Care (Canada). Note that we are only responsible for customer service issues relating to your Subway® account. Problems with any order you place with a Subway® restaurant are the responsibility of that restaurant. Our Guest Care team may provide you with the necessary information to contact the applicable Subway® restaurant, but we disclaim any and all liability in connection with all orders.

10. General

These Terms, including the Site Terms, constitute the entire understanding between you and us with respect to the subject matter of these Terms.


These Terms, the placement of orders using the Sites, and any claims, controversies, or disputes related to or arising therefrom are governed by the body of law specified in, and will be resolved in accordance with the dispute resolution provisions of, the Site Terms.


We will not (nor will any third parties we engage to fulfill orders) be liable to you or to any third party for any delay or other failure to perform under these Terms that is due to causes beyond our control or the control of third-party fulfillment providers, including without limitation acts of God, terrorism, civil disorders, labor disputes, shortages, riot, war, strikes, acts of a public enemy, acts of any government, country, territory, political division thereof, or government agency, fires, floods, earthquakes, blizzards, other extraordinary elements of nature, epidemics, pandemics, acts or omissions of third parties, telecommunications failures, Internet failures, and similar causes and events.

11. NO WARRANTIES

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) AND WITHOUT LIMITING THE GENERALITY OF THE DISCLAIMERS OF WARRANTIES OR CONDITIONS IN THE SITE TERMS, THE SITES ARE PROVIDED ON AN "AS IS" AND “AS AVAILABLE” BASIS WITHOUT ANY CONDITIONS, REPRESENTATIONS, OR WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESSED, IMPLIED, STATUTORY, OR OTHERWISE.

12. LIMITATION OF LIABILITY

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) AND WITHOUT LIMITING THE GENERALITY OF THE EXCLUSIONS AND LIMITATIONS OF LIABILITY IN THE SITE TERMS, IN NO EVENT WILL THE SUBWAY® GROUP HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO OR BE INCURRED BY YOU OR A THIRD PARTY, ARISING OUT OF OR IN CONNECTION WITH YOUR PLACEMENT OF ORDERS (OR ANY INABILITY TO PLACE ORDERS) USING THE SITES.

13. Indemnification

You agree to indemnify, defend and hold harmless the Subway® Group from and against any and all claims (including but not limited to third-party claims), demands, complaints, actions, damages, losses, judgments, settlements, fines, costs, expenses, and liabilities (including reasonable legal fees) arising out of or in connection with your placement of orders through the Sites. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you.

14. Privacy

Your personal information will be treated in accordance with our Privacy Statement. We may send you order confirmations or other transactional text messages with your consent. Text STOP to opt out. Text HELP for help. Standard message and data rates may apply.

How Can We Help?

If you’re still scratching your head or simply want to share an experience, don’t hesitate to reach out. That’s what we’re here for.

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