Terms of Use

Subway MyWay® Rewards

Subway MyWay® Rewards Program – United States, District of Columbia, Puerto Rico, Guam, Northern Mariana Islands, and International U.S. Military Locations

Terms of Use

Effective Date: January 1, 2020

IMPORTANT - READ CAREFULLY. These Terms of Use (“Terms”) form a binding contract between you, (“YOU”) and Subway MyWay, LLC (“we” or “us” or “our”).


By clicking “GET STARTED” or “CREATE ACCOUNT” buttons or other button in-app or at Rewards & Deals | Subway® you are consenting to these terms and you agree to all of the provisions it contains.


THESE TERMS REQUIRE THE USE OF BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS, IN ACCORDANCE WITH THE TERMS OF THE “ARBITRATION RIGHTS / CLASS ACTION AND JURY TRIAL WAIVER” SECTION BELOW.


IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE IN THE SUBWAY MYWAY® REWARDS PROGRAM.


The Subway MyWay® Rewards Program (“Subway MyWay® Rewards”) is operated by us on behalf of participating Subway® restaurants in the United States, District of Columbia, Puerto Rico, Guam, Northern Mariana Islands, and on certain international U.S. military installations, [which includes certain Army & Air Forces Exchange Service ("AAFES") and Navy Exchange Service Command (“NEXCOM”) locations, (“international U.S. military locations”)]; (“Territory”).


We only operate Subway MyWay® Rewards. We do not own or operate any Subway® restaurant. Each Subway® restaurant is owned by an independent franchisee and operated as an independent business.


We reserve the right to change, modify and/or eliminate Subway MyWay® Rewards, and/or all or any portion of these Terms or any policy, FAQ, or guideline pertaining to Subway MyWay® Rewards at any time at our sole discretion. Any changes or modifications will be effective immediately upon posting the changes which may be accessed through the Subway® website and through the Subway® mobile application (“Subway® App”). You waive any right you may have to receive specific notice of such changes or modifications, except as required by law. Your continued participation in or access to Subway MyWay® Rewards confirms your acceptance of these Terms and any changes or modifications to these Terms. You should review these Terms and our policies and FAQs frequently to understand the terms that apply to Subway MyWay® Rewards.


Subway MyWay® Rewards is intended for individual use only. Commercial use is prohibited. To participate you must be a legal resident of the United States or its territories. This program is not targeted toward, nor intended for use by, anyone under the age of 18. If you register for Subway MY WAY® Rewards on or after January 1, 2020, you must be 18 years of age or older to participate. Membership in Subway MyWay® Rewards is complimentary.


Your Subway MyWay® Rewards account is personal to you, and you may only have one Subway MyWay® Rewards account. Your Subway MyWay® Rewards may not be sold, transferred, assigned to, or shared with, family, friends or others.


If we discover that you have more than one account, we may terminate any and all of your accounts, and you shall immediately forfeit all Tokens and Rewards. You are responsible for ensuring that no unauthorized person has access to your account or your physical Subway® card (“Card”). You are responsible for all activity on your Subway MyWay® Rewards account.


Without notice to you and in our sole discretion, we reserve the right to suspend or terminate your Subway MyWay® Rewards Account or access to your Account if we determine you have violated these Terms of Use, that there has been fraudulent, deceptive or unlawful activity on your account, or for the performance of routine or non-routine maintenance, error correction or for any other purpose.


The Subway® Card and eGift Card Programs are administered separately by Value Pay Services LLC. Use of a Card as a cash or gift card is subject to separate terms and conditions which may be viewed at Subway Card® Terms.


Some Subway® restaurants in the Territory may not participate in Subway MyWay® Rewards. Ask the Sandwich Artist® to confirm if you can earn Tokens or redeem Rewards at the restaurant prior to placing your order or call ahead and find out. Some features of the Subway MyWay® Rewards program, such as the ability to scan your digital card, may not be available in Puerto Rico, Guam, Northern Mariana Islands, or on international U.S. military installations.


The Subway MyWay® Rewards Program is one way in which Subway® rewards and thanks loyal customers for purchasing products and services from Subway® restaurants. Members of Subway MyWay® Rewards are eligible to receive “Rewards” based upon the number of “Tokens” that the member earns and account activity.

How to Enroll

To begin earning Tokens and Rewards when ordering any of our sandwiches or other products, you can enroll at Rewards & Deals | Subway® or through the Subway® App. You will not be able to enroll through any other means and you will need to agree to these Terms of Use to participate.


As a condition of membership, you will be asked to provide a valid email when you enroll, which we or our designees, Subway Franchise Advertising Fund Trust Ltd. (“SFAFT”) and Franchise World Headquarters, LLC (“FWH”), will use to contact you about your account, Token balance, available Rewards and otherwise as permitted by law. We may also send you such account information via the Subway® App if you choose to receive push notifications.

Privacy Communications

Privacy


Your privacy is important to us. We provide a Privacy Statement that explains our information practices and the choices you can make concerning the use and disclosure of your personal information. Click Privacy Notice (subway.com) to view our Privacy Statement which forms a part of these Terms. Additionally, if you are participating in Subway MyWay® Rewards Program in an international U.S. military location you expressly consent and agree to the use of and transfer of your personal information to the U.S. as stated in our Privacy Policy.


Communications


We, FWH or SFAFT will send you messages and the rewards related to your account to the e-mail address that you provide in your account or through the push notifications in the Subway® App. You may also receive a notification during the checkout process in a Subway® restaurant.


You may also sign up to receive promotional messages sent to you by email, SMS, or other computer electronic messaging such as Facebook Messenger either on the Subway® website or in the Subway® App. You may unsubscribe from promotional commercial messages at any time by changing your preferences in your account or opting out via the unsubscribe link at the bottom of your email, or by following the opt-out instructions to the SMS message or other computer electronic message as specified in the message. Even if you opt out of receiving promotional messages, you understand and agree that we may continue to send you messages concerning your account.

Linking your Card: Digital and Plastic

Once you have successfully enrolled in Subway MyWay® Rewards you will be assigned a digital loyalty account (“Member ID”) accessible via both the Subway® App and the Subway® website upon login. You may choose to link your Member ID to your Card that you can obtain from any participating Subway® restaurant. Once your Member ID is linked to your Card, the Card can then be used as identification when earning and redeeming Tokens and Rewards at participating Subway® restaurants. If you pick up and use an unregistered Card in restaurant, you have the ability to earn Tokens on the associated transaction provided you register the Card online or in the Subway® App or link the Card to an existing Subway MyWay® Rewards account within 48 hours.

Earning Tokens and Rewards

To earn Tokens, you must identify yourself as a Subway MyWay® Rewards member by either providing the phone number used when registering for the Subway MyWay® Rewards, scanning your digital card in the Subway® App, or swiping your Card before completing a purchase.


As a Subway MyWay® Rewards member, you can earn Tokens on all eligible items that you purchase at participating Subway® restaurants, either in restaurant, through ordering on the Subway® website, (“Online Ordering”), or through the Subway® App.


For every one dollar ($1) you spend at a participating Subway® restaurant in the Territory on eligible products, you will be awarded four (4) Tokens. Generally Tokens are automatically added to your account within twenty-four (24) hours. Tokens are awarded based on your total purchase (less the exclusions listed below) and are rounded up to the nearest quarter dollar, prior to sales and discounts.


Some exclusions apply. You cannot earn Tokens on purchases of alcoholic beverages or on gift cards (including gift card purchases, activations, reloads, transfers, or any other card-to-card transaction). Taxes, tips, donations, fees, (including delivery fees), bottle and can deposits, and bag fees (or bag taxes) are also excluded and ineligible for Token awards. Orders place through 3rd party online ordering services and Catering Orders placed online and through the Catering Call Center are not eligible for Token awards. We may choose to place limits on the number of Tokens you can earn on a daily and/or monthly basis.


Bonus Tokens may be awarded based on your performance of certain designated activity. Bonus Tokens will be awarded as described in a promotional offer and may be subject to additional terms that are stated in the offer.

Once your balance reaches two hundred (200) Tokens, these Tokens will automatically be converted into a $2 Reward which is a discount coupon that can be used for two dollars ($2.00) off of your future purchase at a participating Subway® restaurant in the Territory or in Canada. The $2 Reward is unique and associated solely with your Member ID for your use only. If your account is established in the Territory, your $2 Reward will be redeemable in local currency. So, if it is redeemed in the Territory, it will have a redemption value of $2 USD; if it is redeemed in Canada, it will have a redemption value of $2 Canadian.


IMPORTANT NOTE: The $2 Reward is not a gift certificate. All Tokens, the $2 Reward and all other Rewards are promotional, have no cash value, and may not be exchanged for cash or converted to a gift card balance. Tokens have no value and may not be exchanged for cash or otherwise except they are redeemed for Rewards in accordance with these Terms. If you do not redeem the entire value of your Reward in one transaction, the remaining amount will be forfeited. All Tokens and Rewards will expire on termination of your participation in Subway MyWay® Rewards (whether terminated by you or by us) or termination of the Subway MyWay® Rewards altogether, subject only to notice to you that is required by law, if any.

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